Shopper Media Group engages with a local IT Support provider.

8th March 2017

Shopper Media Group Outsourced IT Services

Shopper Media Group, made up of the shopper media agencies Capture, Threefold, and Lobster, has engaged with Wanstor as their outsourced IT Services partner.

Working together, Shopper Media Group provide a full range of strategy and media planning, shopper creative, campaign management, media buying and independent evaluation of shopped media campaigns.

With this partnership, Shopper Media Group have outsourced many of their day to day, largely commoditised IT tasks to Wanstor, a local IT Partner with extensive experience and the right people, systems and processes in place to provide a range of enterprise level IT Services.

Wanstor now provide:

  • Complete Network Monitoring for all IT infrastructure by our dedicated monitoring team, with alerts logged for action by the support team.
  • Onsite IT Support from a team of knowledgeable and experienced engineers.
  • Regular proactive network audits to identify and highlight any points of concern, with recommendations made to improve on any network, application or infrastructure issues. T
  • Access to our mature help desk application for effective logging, tracking, escalation and resolution of all IT issues.
  • A central view and the ability to manage all devices quickly and easily. This allows for structured and effective patch management, software deployment, asset management, power and configuration management, as well as the ability to remotely control devices where necessary.
  • A robust enterprise WiFi solution for improved service, coverage and flexibility.

By outsourcing these services to Wanstor, Shopper Media Group have benefited from:

  • The peace of mind knowing that every element of the network is constantly being monitored and any issues are quickly reported and acted upon.
  • More streamlined, seamless and effective IT Support throughout the entire business. By using our help desk, no issues are missed, with clear escalation procedures and SLA’s in place to ensure problems are cleared quickly before they become business affecting.
  • Being able to call upon an experienced and knowledgeable local team, many with specialised technical knowledge, in order to ensure that IT systems remain secure, up to date and available at all times.
  • Having fewer staff challenges. Shopper Media Group no longer have to find, hire or train their own internal team and don’t have to worry about absenteeism, holiday cover and the like.
  • Being able to spend more time focusing on what they do best.
  • Improved control of their technology.
  • Better reporting and management visibility.

By leveraging Wanstor’s extensive industry expertise, Shopper Media Group are confident that they can continue to grow from strength to strength.

Discover how Wanstor can help you overcome your technology challenges. Contact us on 0333 123 0360 or contact us online.

Learn more about Wanstor and our complete range of end-to-end IT Services.


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