Lindt & Sprüngli have turned to Wanstor, a recognised provider of IT Services for retail, in order to provide them with a range of outsourced IT Services to help them manage their technology and provide them with a reliable platform as they look to grow their business within the UK. Those services include complete IT Support, 24×7 monitoring and helpdesk services, point of sale support, onsite IT Support, full asset management and lifecycle services, as well as assistance with their new shop openings.
Created in 1845, Lindt & Sprüngli are a recognised leader for premium quality chocolate. They offer a wide array of products in more than 120 countries around the world and their brands include the likes of Lindor, Gold Bunny and Teddy, amongst others.
Wanstor now provide the following IT Services:
- Complete Network Monitoring, ensuring that issues are discovered and remedied before they become business affecting.
- Onsite IT Support from a team of experienced engineers who will know the Lindt IT Infrastructure, systems and processes intimately. This effectively removes worries about recruiting and managing an internal team, as well as concerns about holiday and sickness cover.
- Access to our knowledgeable help desk team for effective logging, tracking, escalation and resolution of all IT issues according to Lindt’s specific needs.
- Complete asset management, including asset tracking and discovery, inventory and software license management.
By outsourcing their IT Services, Lindt & Sprüngli will benefit from:
- The peace of mind knowing that their ebtire network is constantly being monitored and that issues are quickly reported to be acted upon.
- More streamlined, seamless and effective IT Support throughout the entire business. By using our help desk, no issues are missed, with clear escalation procedures and SLA’s in place to ensure problems are cleared quickly before they become business affecting.
- Being able to call upon an experienced and knowledgeable retail team, many with specialised technical knowledge, in order to ensure that IT systems remain secure, up to date and available at all times.
- Having fewer staff challenges. Lindt & Sprüngli no longer have to find, hire or train their own internal team and don’t have to worry about absenteeism, holiday cover and the like.
- Being able to spend more time focusing on what they do best.
- Better reporting and management visibility.
By leveraging Wanstor’s extensive retail industry expertise, Lindt & Sprüngli will be able to continue to grow from strength to strength, confident that they have a flexible partner that can grow with them and provide them with outsourced IT services that are tailored to their exact needs.
Discover how Wanstor can help you overcome your technology challenges. Contact us on 0333 123 0360 or contact us online.